Privacy Policy

Trexfellas ("we," "our," or "us") is committed to protecting the privacy and security of personal information we collect from visitors to our website at trexfellas.com and from our business partners and clients. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to it.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us, submit a project inquiry, or otherwise communicate with us, we may collect:

• Full name and job title
• Company name and website
• Email address and phone number
• Project description and business requirements
• Any other information you voluntarily share with us

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location (country/city)
• Browser type, version, and device type
• Operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URL (the site you came from)
• Date and time of access

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our site. You can manage your cookie preferences through your browser settings. We use:

• Essential cookies — required for basic site functionality
• Analytics cookies — to understand how visitors use our site (e.g., Google Analytics)
• Preference cookies — to remember your settings

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and communicate with you about potential projects
• To fulfill contracts and provide our game development services
• To send relevant updates, newsletters, or industry information (only with your consent)
• To analyze website usage and improve our content and user experience
• To comply with legal obligations and resolve disputes
• To prevent fraud, unauthorized access, and other illegal activities

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contract performance — when processing is necessary to fulfill a contract with you
• Legitimate interests — for business analytics, improving our services, and security purposes
• Consent — where you have explicitly agreed to processing (e.g., marketing communications)
• Legal obligation — where required by applicable law

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

• Service providers — trusted third-party vendors who assist us in operating our website and business (e.g., hosting, email platforms, analytics tools), bound by confidentiality agreements
• Legal requirements — when required by law, court order, or governmental authority
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate protections in place
• With your consent — in any other circumstance where you have given explicit permission

5. International Data Transfers

Our team operates across multiple countries. If we transfer your data outside your jurisdiction (including outside the EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

• Inquiry and contact data: up to 3 years from last contact
• Client and contractual data: up to 7 years (for legal and accounting purposes)
• Website analytics data: up to 26 months (anonymized after 14 months)

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your data ("right to be forgotten")
• Restriction — request that we limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at support@trexfellas.com. We will respond within 30 days.

8. Security

We implement industry-standard security measures to protect your personal information, including TLS/HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is directed at business professionals and is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of our website after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@trexfellas.com
• Website: trexfellas.com/contact